MAINTENANCE AND CHECKS
MAINTENANCE AND TUNE-UP
For your safety and comfort, we recommend that your ebike undergoes regular maintenance and tune up by our authorized specialists.
We recommend to have your ebike regularly serviced and maintained by us or our authorized specialist after reaching 500 km, and then subsequently every 500 to 1,000 km.
Note: All bikes go through a normal break-in period. That’s why we recommend all our riders to get a quick tune up one month after purchase so that our specialists can adjust cables and other key parts.
Below is our recommended tune-up frequency based on how often you ride:
1. Heavy Rider, rides 25 km (15 mi) or more daily, we recommends to have at least monthly tune-up and daily check ups.
2. Recreational Rider, rides once or twice a week, we recommends to have at least quarterly tune-up and weekly check ups
3. Light Rider, rides once or twice a month, we recommends to have at least half-yearly tune-up and monthly check ups
Check and maintain your Pedal Assist Electric Bicycle periodically to ensure smooth and safe riding.
Clean the bicycle and components with damp clothes and wipe dry especially after going through water or rain.
Do not spray with water.
Store the bicycle in the cool and dry place.
Before riding, check that all the safety pins are well secured, all mechanical and electrical components are functioning properly. Ensure the brakes are functioning well and the tires properly inflated.
Check for loosen or worn out parts and do not operate your bicycle until they are repaired or replaced by your authorized dealers.
Air escapes and tires lose pressure over time affecting speed, comfort and safety. Therefore we recommends you to check your tires every time before riding.
When pumping up, stay within the recommended tire pressure range which should be stamped on the sidewall of your tires (from 45 psi to 85psi). Inflate to the upper limit for a faster ride. And to the lower limit for a smoother ride.
As with most things in life, moderation is a virtue. Don’t under-inflate nor over-inflate.
RECOMMENDED CHECK UPS BEFORE RIDING
Tyre. Checks the tires pressure and the thread ensure safe to use, clean when necessary.
Wheels. Check the position and true, and tighten the quick release.
Brakes. Checks the brakes, the brake pads level, and ensure they work properly. Clean the disc and rim with cleaning solutions.
Electric. Checks the battery, has it been fully charged and regularly maintained?
Bolts and Nuts. Checks for any loose bolts and nuts and tighten when needed
Position. Check for heights and riding position.
Safety. Checks safety gears like lights, helmets, etc
Chain and Pedals. Checks the chain, lube and clean regularly
Cables. Check for any loose or torn cables and rectify.
ROUTINE CHECK BEFORE EACH USE
For your safety and comfort while riding power assisted bicycle, do these steps of inspections and maintain it regularly.
1. Check if the tire pressure, correct? Standard tire 45-65 PSI
For other tire, check the recommended tire pressure on the side of the tire
2. Are the front and rear brakes working correctly?
3. Is the battery sufficiently charged for the ride intended?
4. Is the handlebar and its fittings and the seat post correctly set and tightened?
5. Are the front wheel hub quick release and the rear mounting nuts correctly tightened?
6. Am I using well secured helmet and appropriate visibility clothing/equipment?
CARE AND CLEANING
Turn Off and unplugged before cleaning the power assisted bicycle. Ensure charging port, and cable joins are securely water tight.
Clean with a mild soap and little water. We recommend to use synthetic chamois cloth or sponge.
DO NOT use a power hose or washer.
AVOID spraying water directly onto power assisted bicycle, charging port, the control switches, motor and front hub bearings.
DO NOT spray water inside the battery compartment.
Completely dry all the frame and mounted electrical connector in the battery compartment before reinstalling the battery pack.
Lubricate the chain periodically to help prevent corrosion and to help smoother riding
BATTERY AND SAFETY PRECAUTIONS
Charge the battery pack for 3 to 4 hours before using your new pedal assist bicycle for the first time or until the charge led on the charger turn green.
To install the battery, slide the battery pack onto the bike rack steadily and then lock it into the rack with the supplied key.
Switch on the battery power when ready for usage. Switch off the battery power when the bicycle is not in use.
The battery pack works properly at the temperature range of 5º C to 30º C. The running mileage will shorten if used outside of this temperature range.
Remove the battery pack if the bike is not used for an extended period of time, or if it is stored outdoors to prevent the battery from over exposure to excessive sun or rain.
Store the battery pack in a cool, dry and ventilated place with temperature between 5º C to 30º C.
If the battery is found overheating, leaking, deforming, giving out, has an odd smell, or is smoking, stop using the battery pack immediately.
Do not use the battery pack on other applications or to power other products.
Use only the supplied battery and the specified adaptor to charge the battery.
Using uncertified, non-recommended adaptor to charge the battery pack may cause irreparable damage and void the warranty.
Keep the battery pack away from children’s reach.
For long term storage, the battery should be charged at 60%-80% capacity (about 3-4 hours). Repeat the same procedure every 2-3 months.
The battery pack should be charged promptly when the power is low, to avoid damage caused by battery self-discharge.
Do not use chemical solvent to clean the case of the battery pack or adaptor.
Use a soft cloth to wipe and clean any waterlogging or dirt on the surface of the battery pack and the adaptor.
Do not expose the battery for long periods of time to rain or strong sunlight.
Do not place the battery pack in a humid environment or submerge in water.
Do not subject battery to high impact or drop. Do not put the battery pack into fire.
Avoid over-loading the bicycle over 100kg including rider and cargo.
20. Avoid extended climbing of hills over 15 degrees steep for over 15 minutes
BATTERY TEMPORARY EFFECT
Voltage depression due to long-term over-charging
A common process often ascribed to memory effect is voltage depression. In this case, the peak voltage of the battery drops more quickly than normal as it is used, even though the total energy remains almost the same. In modern electronic equipment that monitors the voltage to indicate battery charge, the battery appears to be draining very quickly. To the user, it appears the battery is not holding its full charge, which seems similar to memory effect. This is a common problem with high-load devices.
Voltage depression is caused by repeated over-charging of a battery, which causes the formation of small crystals of electrolyte on the plates. These can clog the plates, increasing resistance and lowering the voltage of some individual cells in the battery. This causes the battery as a whole to seem to discharge rapidly as those individual cells discharge quickly and the voltage of the battery as a whole suddenly falls. This effect is very common, as consumer trickle chargers typically overcharge.
The effect can be overcome by subjecting each cell of the battery to one or more deep charge/discharge cycles
So it is recommended to use once a while it untill the battery left a quarter before charging it again
BATTERY AGE AND USE - NORMAL END-OF-LIFE
All rechargeable batteries have a finite lifespan and will slowly lose storage capacity as they age due to secondary chemical reactions within the battery whether it is used or not. Some cells may fail sooner than others, but the effect is to reduce the voltage of the battery. Lithium-based batteries have one of the longest idle lives of any construction. Unfortunately the number of operational cycles is still quite low at approximately 400-1200 complete charge/discharge cycles. The lifetime of lithium batteries decreases at higher temperature and states of charge (SoC), whether used or not; maximum life of lithium cells when not in use(storage) is achieved by refrigerating (without freezing) charged to 30%-50% SoC. To prevent over-discharge battery should be recharged to 50% SoC once every six months
Inspect and tighten the front wheel hub
Check for unusual vibrations or scretching sounds
Inspect and tighten front brake
Clean the disc regularly to avoid jerky braking
Inspect, tighten and adjust rear brake when needed
Inspect and secure the latch properly
Tighten the screws and bolts when loose
Check and maintain your Pedal Assist Electric Bicycle periodically to ensure smooth and safe riding.
We strongly advised to bring your power assisted bicycle to the authorized service dealer for Service and Maintenance every 3 months or 500km whichever is earlier.
For safety, rider should also do regular checks below:
1. Regularly check the handlebar, stem, saddle, pedal, crank and freewheel mounting bolts are torqued correctly.
2. Check the latches, safety latches, saddle and seat post correctly tightened and inserted (past the minimum insertion line).
3. Check the wheel hub mounting nuts and quick release are correctly tightened.
4. Check the wheel rims are not cracked and that no spokes are loose or broken.
5. Check the tyres are not worn or cut and are correctly inflated.
6. Check the frame welds are in good condition and are free from corrosion or oxidation.
7. Check the cables are sufficiently greased.
8. Check the front and rear brakes operate correctly, and that the brake pads and brake disc are in good condition.
9. Check when applying full braking force, the brake levers should not touch the handlebar grip, otherwise brakes need adjustment
NOTE: AFTER HEAVY BRAKING THE SURFACE OF DISC BRAKE CAN BECOME HOT AND CAN CAUSE BURNT WHEN IN CONTACT.
WARNING: RIDING WITH IMPROPERLY ADJUSTED BRAKES OR WORN BRAKE PADS IS DANGEROUS AND CAN RESULT ACCIDENT OR SERIOUS INJURY
To maintain your electric bike in proper working order, be sure to carry out regular lubrication.
Components to lubricate:
1. Front fork attachment: Lightly coat with lithium base grease every 3 to 6 months
2. Front and back axles: Lightly coat with lithium base grease every 3 to 6 months
3. Middle axle: Lightly coat with lithium base grease every 3 to 6 months
4. Pedal axle: Lightly coat with lithium base grease every 12 months
5. Chain: Lightly coat with silicon chain oil every month
6. Interior of brake lever: Lightly coat with lithium base grease every month
NOTE: FREQUENCY OF LUBRICATION DEPENDS ON THE DISTANCE, RIDING CONDITION (DRY, WET, DUSTY), HOW IT IS USED AND HOW IT IS STORED. THE FREQUENCY PROVIDED IS FOR GUIDE ONLY. YOUR AUTHORISED DEALER CAN PROVIDE ADVICE AND PERFORM LUBRICATION AT THE REGULAR SERVICE INTERVALS.
When Error code appears, contact your agent for service.
Error 21 = current abnormality
Error 23 = motor abnormality
Error 24 = power abnormality
Error 25 = brake abnormality
Error 30 = communication abnormality